News
At Ark Housing, we are committed to continually improving our services to better meet the needs of our tenants. In response to your valuable feedback and recommendations, we are excited to announce several new initiatives aimed at enhancing communication and service within our housing association.
Introducing the Customer Solutions Team
We have established a new Customer Solutions Team dedicated to resolving your housing and property services queries at the first point of contact. This team is here to provide you with the support and advice you need. Should you wish to speak to another member of staff, we have also implemented a new telephone call-back system. This system allows us to schedule a call with the relevant staff member at a date and time that is convenient for you.
New Chatbot Service
In addition to our Customer Solutions Team, we have introduced a chatbot on our website. This AI-powered assistant is available to respond to your inquiries and provide relevant information. While you will be interacting with an AI and not a person, the chatbot is designed to assist you effectively with your queries.
Our Commitment to You
These new developments at Ark Housing are a direct response to tenant feedback. Our aim is to improve our service and ensure that your needs are always at the forefront of our efforts. We are dedicated to providing you with the best possible experience and support.
Please feel free to contact our new Customer Solutions Team or use the chatbot on our website for any assistance you may need. We look forward to continuing to serve you better.